Wednesday, January 16, 2008

KMO duties

It seems that the KMOs dont have a direction on what they are suppose to do in their department. The easiest way is to go back to the root of how the B ventured into becoming a KBO. Knowledge and information is crucial to the B, hence it is even more important on how to manage it. This is one of the reasons why B became a KBO. There are two kinds of knowledge, i.e tacit (knowledge that resides in the minds of indviduals) and explicit knowledge (documented and in databases). It is therefore, very important that the KMOs know what is important for their respective departments.
Tacit knowledge can be shared by developing and continuing with the B's existing mentoring, stewardship/buddy system. They can also organise weekly or forthnightly or monthly sharing sessions kicking off with the senior staff relating their experiences in how they perform at work. They should be encouraged to produce PPT slides which could later be stored in existing databases, i.e. EDMS or k-hub. the department could also venture into creating manuals for stuff to refer.
As for explicit knowledge it can also be stored in existing knowledge databases.
All the above can only work if there is buy-in from the top management of the dept. There is a need to develop a plan. But firstly, the approval or buy-in form the director is required. Then a CoP can be formed for this purpose. What to be stored needs the involvment of senior officers to identified what is important for the department.
Very important to set milestones to review what is being done and what kind of changes can be made. The KMO should share his duty to ensure that KM is not only his duty but each and everyone. At the end of the day the Director needs to play an important role to ensure the project rolls out dynamically.
The KMO also needs to relook at how EDMS can be benefitted by the staff and what changes can be made to the current structure to make it look more conducive for the department's use.

Information management framework
DD has requested that KMC look at Accenture for this. Need to find out which depts have got a existing databases in their department apart from JPS. Have mailed to Yong Shuhaida for information. Also to find out how many project teams are currently developing databases for their dept's use. Among others i know that JPPA, Bank Reg and many others do have databases.
Mailed to ghaz and will try to identify some names that could sit in the knowledge sharing session. this will include, JKK, JPS, KMC, HRDC, JPS, JK and not forgetting project teams. Will check with Karen on which project tean is involved.

Feeling very sleepy

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